1. Our Commitment to Your Privacy
At Goldline (“we”, “us”, “our”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share personal information when you purchase from us, contact us, or interact with our website. This policy is designed to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. What Personal Information We Collect
We may collect personal information to help us provide products and services to you, including:
- Your name
- Billing and delivery address
- Email address and phone number
- Order and purchase history
- Warranty and service information
- Communications with our team (such as enquiries and support requests)
- Payment and transaction details (processed securely by third-party providers)
- Website usage information such as IP address, browser type, and browsing behaviour (through cookies or analytics)
Goldline does not aim to collect sensitive information, and we ask that you avoid sharing sensitive information unless it is necessary.
3. How We Collect Personal Information
We collect personal information when you:
- Place an order or purchase a product
- Contact us with a question or request
- Register a product or warranty
- Submit a warranty or service claim
- Fill out a form on our website
- Browse our website (via cookies and analytics tools)
Where possible, we collect personal information directly from you.
4. How We Use Your Information
We use personal information to:
- Process your order, payment, and delivery
- Provide customer service and respond to enquiries
- Manage warranties, repairs, replacements, and refunds
- Contact you with important updates about your order or service request
- Improve our products, services, and website experience
- Meet legal and regulatory requirements
Goldline does not sell or rent your personal information.
5. When We Share Personal Information
We may share personal information with trusted third parties when needed to provide our products and services, including:
- Payment providers and financial institutions
- Delivery and logistics partners
- Warranty service agents or technicians
- IT providers (such as website hosting, email systems, and secure data storage)
- Professional advisers (including legal, accounting, or insurance providers)
- Government agencies or regulators, where required or authorised by law
In some cases, personal information may also be shared as part of a business restructure, sale, or transfer of assets. If this occurs, we will take reasonable steps to ensure information continues to be handled appropriately.
6. Overseas Processing
Some of our third-party service providers may store or process information outside Australia (for example, cloud or website services). Where personal information is handled overseas, Goldline takes reasonable steps to ensure appropriate privacy protections are in place.
7. How We Keep Your Information Secure
Goldline takes reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. We use appropriate physical, electronic, and administrative safeguards, and limit access to authorised staff and service providers. While we take privacy and security seriously, no method of transmitting or storing data can be guaranteed to be completely secure.
8. Cookies and Website Analytics
Our website may use cookies and similar tools to help improve functionality, measure website traffic, and enhance user experience. You can control cookies through your browser settings. Please note that disabling cookies may affect how some parts of the website function.
9. Accessing or Correcting Your Information
You may request access to the personal information we hold about you, or ask us to correct it if it is inaccurate, out of date, incomplete, or misleading. To make a request, please contact us using the details below. We will respond within a reasonable timeframe and in accordance with applicable privacy laws.
10. How Long We Keep Information
We keep personal information only for as long as needed to provide our services, manage warranties and customer support, and meet legal or record-keeping obligations. When information is no longer required, we take reasonable steps to securely destroy or de-identify it.
11. Privacy Concerns or Complaints
If you have a question, concern, or complaint about privacy, we encourage you to contact us so we can assist. We will acknowledge your complaint within a reasonable timeframe and work to resolve it promptly.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
12. Updates to This Privacy Policy
Goldline may update this Privacy Policy from time to time. The latest version will always be available on our website.
13. Contact Us
Email: info@goldlinecorp.com.au
Phone: 03 9799 9660
Hours: Monday–Friday, 9am–4pm (AEST)
