FAQs
Yes, there is no problem with lighting it manually.
The gas takes a little time to come through. Also the thermocouple has to reach a certain temperature before it allows full gas flow. This is a safety feature.
Yes, all Goldline products have regular availability of parts.
All Goldline products are designed and innovated in Australia.
Yes, Goldline is an Australian owned and operated company and has been operating for over 30 years.
Yes, Goldline has many different designs and configuration to suit many different styles of cooking, from 1,2,3,4 and 5 burner cooktops.
Yes, all of Goldline wok burners are no less then 18mj, with the exception of the GL5Dual.
Goldline BZ Series is both fully brass and Aluminium burners.
There may be an issue with the airflow to the burner. If this occurs, contact Goldline immediately to get direction on what to do next.
Goldline cooktops can be made for both LPG and Natural gas and in some models a conversion kit can be provided.
All of Goldline cooktops have been approved by regulatory authorities, i.e., Australian Gas Authority (AGA) and SAI Global.
Due to new government regulations that all Gas cooktops must be fitted with Flame Failure Device (FFD). In some instances the thermocouple may have moved away from the burner. In these instances the device will not heat up enough to allow gas flow which cause the flame not to hold.
Yes, Goldline provides extensive after sales services that covers all warranty issues.
