1. Overview
At Goldline (“we”, “us”, “our”), we take pride in supplying high-quality kitchen appliances. This policy outlines how refunds, returns, and warranty claims are handled and operates alongside your rights under the Australian Consumer Law (ACL). Nothing in this policy limits or excludes your statutory rights.
2. Change of Mind Purchases
Goldline does not accept returns, exchanges, credits, or refunds for change-of-mind purchases. This includes but is not limited to deciding you no longer want the product, ordering the incorrect item, or the product not suiting your preferences, space, or requirements. Customers are responsible for ensuring the product selected is suitable prior to purchase.
3. Warranty Coverage
All Goldline products are covered by a 2-year manufacturer’s warranty from the date of purchase. The warranty covers manufacturing defects and faults arising from normal domestic use in accordance with the product’s
instructions and specifications.
4. Exclusions from Warranty & Refunds
Warranty repairs, replacements, or refunds will not be provided where the issue is determined to be caused by
misuse, abuse, neglect, incorrect installation, use outside the product description, commercial use unless specified, normal wear and tear, or damage caused by the user. If a product is assessed and found to be affected
by user fault, the claim will be declined and any associated costs will be the responsibility of the customer.
5. Faulty or Defective Products
If a product is faulty or does not perform as described, you may be entitled to a remedy under the Australian Consumer Law. Depending on the nature of the issue, this may include repair, replacement, or refund for major
failures. Goldline reserves the right to inspect and assess the product before determining the appropriate remedy.
6. How to Make a Claim
To lodge a warranty or refund claim, please contact Goldline with proof of purchase, product details, a description of the issue, and supporting images or video where applicable.
7. Returns & Assessment
Products may need to be returned for inspection and should be returned in original packaging where reasonably possible. If the product is confirmed to be faulty, reasonable return costs will be covered. If no fault is found or the
issue is excluded under warranty, costs may be charged to the customer.
8. Refund Processing Timeframes
Where a refund is approved, please allow up to 30 days from approval for the refund to be processed and received. Processing times may vary depending on payment method and financial institutions.
9. Policy Updates
Goldline may update this policy from time to time. The most current version will be available on our website.
